Question

When installing Sourcery CodeBench, I received an error. What information can I provide to Mentor Graphics to help resolve the problem?

Answer

The Sourcery CodeBench installer produces log files that can be used to help resolve installation problems. The location of the log files differs depending on the version of Sourcery CodeBench you have.

Sourcery CodeBench version 2013.05 and prior

Log files are placed in the uninstall subdirectory of the installation directory. For example, if you install Sourcery CodeBench in:

C:\Program Files\CodeSourcery\Sourcery CodeBench

then the installer log files are located in:

C:\Program Files\CodeSourcery\Sourcery CodeBench\uninstall

Files in this directory with names ending in .log are the installation log files.

Also, for Linux hosts, provide the output from running:

/bin/sh -x [installer] 2>&1 | tee log

Sourcery CodeBench version 2013.11

The log file is written to the directory $home/.mentor/logs/$timestamp/. For example, on Linux this directory could be:

/home/joeblogs/.mentor/logs/20130815-0156/

And on Windows:

C:\Users\joeblogs\.mentor\logs\20130815-0156\

On Windows, please also provide the log file named C:\Users\joeblogs\.mentor\logs\scbextractor.log.

Sourcery CodeBench version 2014.05

The log file is written to the directory $home/.p2_installer/logs/$timestamp/. For example, on Linux this directory could be:

/home/joeblogs/.p2_installer/logs/20140407150931/

And on Windows:

C:\Users\joeblogs\.p2_installer\logs\20140407150931\

Please provide the following log files: .p2_installer/logs/$timestamp/p2_sfx.log and .p2_installer/logs/$timestamp/.metadata/*.log.

Sourcery CodeBench version 2014.11 and onwards

The log file is written to the directory $home/.mentor/logs/$timestamp/. For example, on Linux this directory could be:

/home/joeblogs/.mentor/logs/20140407150931/

And on Windows:

C:\Users\joeblogs\.mentor\logs\20140407150931\

Please provide the following log files: .mentor/logs/$timestamp/p2_sfx.log and .mentor/logs/$timestamp/.metadata/*.log.