RE: about support for GNU Toolchain for ARM Processors

[akiko_iizuka@xxxxxxxxxxxxxxxxxxxx]

Thank you for your reply.

I have an additional question about your support contract.

Now, as for the question of the mailing list, the history remains in the
following pages. 
  http://www.codesourcery.com/archives/arm-gnu/maillist.html 

However, I do not hope to leave my question to the history of the mailing
list. 
In that case, I think that it is necessary to purchase your paid support. 
Is my recognition correct ?

You wrote as follows by previous mail. 
===================================
We provide unlimited web-based support.
===================================
May I think that the above-mentioned Web page cannot be accessed from other
users? 

Regards,

Akiko Iizuka



> -----Original Message-----
> From: Mark Mitchell [mailto:mark@xxxxxxxxxxxxxxxx] 
> Sent: Thursday, June 23, 2005 10:17 PM
> To: akiko_iizuka@xxxxxxxxxxxxxxxxxxxx
> Subject: Re: about support for GNU Toolchain for ARM Processors
> 
> 
> akiko_iizuka@xxxxxxxxxxxxxxxxxxxx wrote:
> 
> > If I purchase your support, what kind of information other than the
> > above-mentioned page is obtainable? 
> > For example, if I purchase your support, can I get the 
> detailed document
> > about debugg information? 
> 
> We can provide you with any documentation that we have.  We do try to 
> help people with questions on the mailing list, but our first 
> priority 
> is our customers.  There is no guarantee that we will answer every 
> question on the mailing list, but we do try to resolve every support 
> request.
> 
> More importantly, our support service allows you to report defects in 
> the compiler, or ask for help when you run into problems.  We 
> will try 
> to resolve those problems, by giving you a new compiler, a 
> workaround, 
> or explaining any confusing aspects of the system.
> 
> Our support is priced per-user and per host platform.  How many users 
> would you have, and what host and target systems would they be using?
> 
> Yours,
> 
> -- 
> Mark Mitchell
> CodeSourcery, LLC
> mark@xxxxxxxxxxxxxxxx
> (916) 791-8304
>